IT System Support Engineer

n IT System Support Engineer (ITSSE) monitors and maintains computer systems and networks, with responsibilities varying based on the organization’s needs. Since COVID, businesses rely heavily on IT systems for decision-making, making ITSSEs crucial for system maintenance.

ITSSEs provide technical support to end users, resolving issues related to hardware, software, services, and applications. They offer both reactive and proactive support, considering factors like cybersecurity.

In addition to troubleshooting, ITSSEs help with policy-related issues and manage servers, storage, and networking technologies. They are essential for businesses of all sizes.

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Based in America, the Computing Technology Industry Association (CompTIA) is a leading voice and advocate for the $5 trillion global information technology ecosystem; and the estimated 75 million industry and tech professionals who design, implement, manage and safeguard the technology that powers the world’s economy.

Microsoft Software is used by almost every Company Worldwide in some form. Its widespread use means it’s crucial in many roles in and out of IT, making it the ultimate transferable skill. CompTIA & Microsoft are widely used Internationally & Nationally and Careers Business Institute has made sure to become an Accredited Training Partner. Careers Business Institute have been offering CompTIA & Microsoft courses for over 15 years in South Africa.

At Careers Business Institute we believe that anyone can study IT however we do advise that students be prepared to cover Technical subjects. If you have Self-Discipline, enjoy Problem-Solving, have Attention to detail, Good Communicational Skills and a Passion for Technology – Then you should become an IT System Support Engineer

This Combined Certification draws from both Microsoft & CompTIA. As a 1 year full time course it’s perfect for students who are looking for an easy path into the IT Industry both nationally & internationally.

CompTIA A+ (Core), CompTIA Network+, CompTIA Security+ & Microsoft Azure make up the Core modules of the IT System Support Engineer (ITSSE) Certification

The critical skills taught in the above modules allow students to specialize in PC Support, Networking, Cyber Security & Microsoft Cloud computing. 

Students also have the option of continuing their studies through CompTIA programs offered at Careers Business Institute. Do you wish to focus your career on the field of Cyber Security? Why not join the CompTIA CySA+ and become a Certified Cyber Security Analyst? Interested in Data Science, Software Development, AI, Coding & Application building? You can take that next step! Contact a Careers Business Institute Campus to find more about these courses and their requirements!

Certified IT System Support Engineers have a wide range of Career Opportunities available. Below we have listed some of the more freely available jobs for an ITSSE

  • IT Systems Engineer

  • IT Support Engineer

  •  Network Engineer

  •  IT Technical Consultant

  •  Cloud Computing Specialist

Minimum Requirements: Grade 10 or 16 years+

Full – Time: 12 months (Part time also available)

Includes FREE i5 Laptop & Microsoft (MCSE) Certification!

Exam Code: A+ (Core) (220-1001 & 220-1002). Exam Code: Network+ (N10-007). Exam Code: Security+ (SYO-701) – (Optional CompTIA Exams)

Done with ITSSE? Join the Cyber Security Expert Certification. Specialize in Cyber Security! IT System Support NQF 5 Certification included!

  • Installing and Configuring PC Components

  • Network Infrastructure Concepts

  •  Supporting and Troubleshooting Laptops and Mobile Devices

  • Implementing Client Virtualization and Cloud Computing

  • Supporting Operating Systems

  • Installing, Maintaining and Configuring

    Operating Systems

  • Managing Users, Workstations and

    Shared Resources

  • Security Concepts and Troubleshooting

    Security Issues

  • Securing Workstations and Data

  • Implementing Operational Procedures

  • File management

  • Network Fundamentals

  • The OSI Model

  • Major Network Operating Systems

  • TCP/IP Fundamentals

  •  TCP/IP Utilities

  • Network Installation and Upgrades

  • Network Remote Access

  • Network Administration

  • Network Security

  • Fault Tolerance and Disaster Recovery

  • Configuring and Troubleshooting Networks

Identifying Security Fundamentals  Analyzing Risk
Identifying Security Threats
Conducting Security Assessments  Implementing Host and Software Security
Implementing Network Security

Managing Identity and Access
Implementing Cryptography
Implementing Operational Security

Addressing Security Issues

Ensuring Business Continuity

Description & Understanding of Microsoft Cloud Concepts

Description & Understanding of Azure Services

Understand Core Solutions & Management tools offered by Azure

Understand General Cloud Security measures

Identity, Governance, Privacy & Compliance features

Understand Azure Cost Management and Service Level Agreements