Office Administrator (NQF5)

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ACCREDITED BY

QCTO

SAQA ID

102161

CREDITS

445

NQF LEVEL

5

DURATION

3 YEAR

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This occupational qualification provides an opportunity for the learner to acquire a range of administrative skills to coordinate the activities of an office including information management and operational processes.

Qualified learners will be competent to support management with office and information administration demonstrating a range of administrative and communication skills. They will be able to function in Human Resource, Marketing, Public Relations or Financial departments/unit which will enable them to accomplish tasks professionally and efficiently in the increasingly computerised environment of a business office in accordance with national and international standards in the field. The learner will also understand cultural diversity, multicultural communication and the principles of a professional image and grooming to promote the image of the organisation.

The occupational qualification is to equip students with the broad based knowledge and skills to be able to be employed in a small business or a large corporation, public or private and advance their personal and career management skills to enhance their employability.
 

Knowledge Modules

NQF Level

Credits (132)

Effective office administration and management

5

10

Business communication and customer services

5

8

Office protocol, deportment and etiquette

5

8

Apply End User Computing

3

6

Social media and digital literacy

4

5

Introductory project management

4

2

Computerised Project Management

5

15

Basic business calculations

4

5

Resource and procurement management,

5

15

Tender and procurement processes, and procedures

5

5

Document management and record keeping,

5

15

Staffing, and people support

5

15

Principles of the National Qualifications Framework (NQF) in relation to Skills development and Workplace Skills Plan (WSP) administration

5

12

Public relations, marketing and advocacy,

5

6

Ready for work standards

4

5

Practical Modules

NQF Level

Credits (155)

Communication and effective customer relationships

5

10

Manage, coordinate and assist in the administration and clerical support of resources to facilitate the smooth and effective operational activities within the organisation

5

15

Assist in the administration and preparation of the process of tendering of contracts

5

15

Manage meetings

5

15

Payroll processing and pay administration

5

15

Support the recruitment, selection, and induction of staff

5

15

Classify, identify, register, track and dispose of records and information

5

15

Assist in the administration and preparation of the Workplace Skills Plan (WSP)

5

15

Provide administrative support to Marketing/Public Relations division

5

20

Prepare, install and dismantle exhibition elements

5

10

Manage a small project

5

10

Work Experience Modules

NQF Level

Credits (158)

Perform administrative and meeting support functions to support management

5

12

Handle customer and client’s queries and liaison in an office

5

8

Marketing/Public Relations and administrative support

5

25

Assist in planning and coordinating at least two special events/conferences

5

20

Procure and allocate resources

5

15

Solicit tender offers in terms of a set of procedures

5

10

Manage a paperless office

5

20

Supervision, and training of administration staff

5

15

Assist in developing a Workplace Skills Plan according to employee training needs

5

8

Apply ready for work standards to everyday work activities

5

25

 

Assessments are ongoing, informal evaluations used to monitor student learning and provide continuous feedback. The goal of formative assessments is to help students identify strengths and weaknesses and target areas that need more work. Examples include classroom discussions, quizzes, homework assignments, observation of students, and student self-assessments. Formative assessments do not typically contribute to a final grade.

All assessments will be concluded within the period allocated for the knowledge and practical modules. Assessors will provide learner feedback and remediation if required.

The External Integrated Summative Assessment (EISA) is an integral and critical component of the QCTO’s quality assurance system. It is a single national assessment leading to the awarding of an Occupational Certificate. EISA ensures that the assessment of occupational qualifications, part qualifications and trades are standardised, consistent and credible.

For learners to qualify for entry to EISA, learners must have a copy of a completed and signed Statement of Work Experience as well as proof of successful completion of the Knowledge Modules and Practical Skills Modules.  The statement of results obtained from Careers Business Institute will serve as proof that the candidate has satisfied all the requirements to be admitted to sit for EISA.

Includes all learning materials loaded on your Free Tablet

NQF Level 4 with Communication

Articulation

Horizontal

Vertical

Certificate: Office Administration, Level 5.

Higher Certificate in Administration, Level 5.

Higher Certificate in Business Administration, Level 5.

Higher Certificate in Business Management, Level 5.

Higher Certificate in Business Principles and Practice, Level 5.

Higher Certificate in Entrepreneurship, Level 5.

Higher Certificate in Export Management, Level 5.

Higher Certificate in Facilities Management, Level 5.

Higher Certificate in Human Resource Management, Level 5.

Higher Certificate in Human Resource Practices, Level 5.

Higher Certificate in Marketing, Level 5.

Higher Certificate in Marketing Management, Level 5.

Higher Certificate in Marketing Practice, Level 5.

Higher Certificate in Office Administration, Level 5.

Higher Certificate in Office Management, Level 5.

Higher Certificate: Business Studies, Level 5.

Higher Certificate in Supply Chain Management, Level 5.

Higher Certificate in Public Sector Procurement, Level 5.

Higher Certificate in Project Management, Level 5.

National Diploma: Office Management and Technology, Level 6.

Diploma: Office Management and Technology, Level 6.

Diploma in Office Management, Level 6.

Diploma: Office Administration, Level 6. 

 Career Opportunities

  • Administration Officer (Local Government).
  • Business Administration Officer (Local Government).
  • Office Supervisor.
  • Office Coordinator.
  • Administration Clerk/Officer.
  • Administrative Assistant.
  • Client Services Administrator.
  • Operation Services/Support Officer.
  • Planning Support Officer/Site Clerk.
  • Tender Coordinator.